Every employee on your team will have a different attitude, mindset, cultural background and work ethic.
When diverse personality interact, some sort of conflict is expected. As a rule of thumb, make sure you are aware about the conflicting situations happening in your team, but intervene only when the need arises. Here are few conflict resolutions tips for a better and productive team.
Address When People Are Ready To Listen
Discuss the issue when the employee is clear-headed and willing to hear you out. When you work with a diverse set of people, bear in mind; everyone will have a different work approach. Pointing out an issue at the wrong time might escalate things and prevent goal achievement. Moreover, in order to make things easier, address issues in the initial stage. This limits the situation from worsening and provides you sufficient time to develop a rectification plan.
Your mindset can keep you from resolving a conflict. If you have a colleague who is slacking, and instead of addressing the issue, you gossip about it with peers. This approach will bear no positive outcome.
Maybe the said coworker is unaware about his slacking, or it’s just his work-style, or he is having trouble understanding the assigned task. If you discuss this matter with the concerned employee, you might find a solution.
Don’t assume that the other person is unwilling to work towards a solution. This leads to miscommunication and negativity in workplace.
Practice Active Listening
Conflicts remain unresolved, when either of the party avoids listening what the other has to say. You can’t reach a middle ground, if you don’t hear out the other person’s perspective. Try to achieve a win-win situation, by addressing the needs of both parties involved.
More focus and attention can be given to the issue at hand, when participants are willing to hear out the other party. This allows better and effective solutions, without an argument turning into a personal vendetta.
Ask For A Solution
A solution that is suggested by the conflicting parties is more viable. When a person comes up to you with a problem, ask them a possible solution. Complaining or pointing out a shortcoming is easy, but there are few who actively seek for a solution.
Identify the nature of the conflict, if an employee is a complainer, then he won’t have the will to solve or address any of the problems.
Know When To Call A Staff Meeting
A manager needs to be very careful about his role in the conflicting situation.
Generally, he should facilitate his employees to resolve issues on their own, but when things get out of hand, a manager should know when to step in.
Inform The HR
Sometimes HR intervention is required in conflict resolution. When dealing with an issue, try reaching out to your immediate manager or supervisor. If that doesn’t solve the issue, take it to the HR. If you are dealing with harassment or a discrimination issue, follow the complaint filling procedure of your company.
Don’t Get Emotional
Emotions can cloud your judgment and keep you from making the right decision. Make sure you keep your emotions in check, when handling an argument or confrontation. Conflicts are part of a work environment; learn how to navigate through them without getting emotional.
If you require resource advisory services or an employee relation consultant, get in touch with DFRI. They are a human resource consulting firm that provides comprehensive and strategic solutions for different workplace conflicts.